Operations & Systems Specialist

I turn operational chaos into systems that actually run.

6+ years of being the person who steps in when things get messy, and leaves them running clean.

🌎 Fully remote 📍 Currently in Brazil ✅ Open for long-term roles

0

Years coordinating operations & projects

0

Enrollment lift delivered through automation

0

Subscribers built from zero for one client
Services

Everything you need so your operation stops depending on chaos.

I work as an extension of your team: I step in, learn how your business moves, and put in order whatever needs it.

🗂️

Project Coordination

I plan, track, and connect teams so launches and projects land on time — no last-minute chaos.

⚙️

Systems Implementation

CRMs, course platforms, websites: I choose, configure, and connect the tools your operation actually needs.

📥

Executive Support

Inbox, calendar, and payment tracking — all the operational work that keeps you from focusing on strategy.

📝

Process Documentation

I turn knowledge that lives in one person's head into clear processes your team can run without depending on anyone.

🔁

Workflow Automation

Notifications, repetitive tasks, follow-ups: automating what can be automated so the team focuses on what matters.

📧

Email Marketing & CRM

List architecture, segmentation, and campaigns that grow your audience in an organized, measurable way.

🛠️

Live Technical Support

Real-time technical backup during events, launches, and high-traffic moments.

🛒

Platforms & E-commerce

Maintenance, health checks, and updates for WordPress sites and WooCommerce stores.

Skills

Tools and skills I use every day.

Project CoordinationZoho CRMWordPressWooCommerceKajabiMailchimpWorkflow AutomationExecutive SupportProcess DocumentationZapier Project CoordinationZoho CRMWordPressWooCommerceKajabiMailchimpWorkflow AutomationExecutive SupportProcess DocumentationZapier
Financial OperationsLive Event SupportTechnical TroubleshootingData ManagementRemote CollaborationGoogle WorkspaceNotionSlackCustomer SupportCross-functional Comms Financial OperationsLive Event SupportTechnical TroubleshootingData ManagementRemote CollaborationGoogle WorkspaceNotionSlackCustomer SupportCross-functional Comms
multi-
potential
My Path

I didn't get here in a straight line — that's exactly what I bring.

I started out designing websites, then somehow became a virtual assistant, then a technical assistant obsessed with automations, then a junior web developer at a startup. None of it was a straight line — each stage just taught me a different way to solve problems, and now I use all of them at once instead of picking one.

I'm multipotential — I never picked a single lane, I just kept the best parts of each. It's why I get the big picture of a project and still understand why a plugin randomly breaks. Outside of work I surf, collage, weave, dance, and train — I like making things with my hands almost as much as I like making systems that work.

Web DesignVirtual AssistanceAutomationsWeb DevelopmentOperations
Results

Real project outcomes (names kept confidential).

A few of the projects where I helped bring order to the operation and delivered measurable results.

3 yearsFinance coach

Built her entire tech stack from scratch — 3,500+ subscribers, +45% enrollments

I designed and built her whole technical infrastructure end to end: an email system grown from zero to 3,500+ subscribers, the automations behind a 45% lift in course enrollments, and a full WordPress site with a custom WooCommerce store. Not a task list I executed — the whole system, built and owned by me.

Technical coordinationCultural association

An interactive-map platform, built from scratch

I led the implementation of a registration system for industry professionals with an interactive map dashboard. The platform drove strong adoption and local media coverage.

CRM implementationTalent agency

Zoho CRM configured end to end

I designed the CRM architecture and automated notifications and data flows that centralized the team's recruiting process.

5+ yearsE-commerce store

A long-term relationship built on client autonomy

Monthly maintenance for a WooCommerce store, site health reviews, and documentation that gave the team full autonomy, with zero technical dependency.

Live eventInternational medical conference

Zero technical disruptions, in 3 simultaneous languages

Real-time technical monitoring and support during a conference streamed simultaneously in Spanish, English, and Catalan.

Process

How I'd fit into your team.

I'm not looking for one-off gigs — I like sticking around long enough to actually build something. Most engagements start at a 6-month commitment.

1

We get to know each other

A relaxed call to see where your operation is today, what's breaking, and whether we click enough to work together long-term.

2

Onboarding

If it's a yes on both sides, I get access, meet the team, and learn how things actually work day to day — not just on paper. We agree on scope and rhythm, usually 6 months minimum.

3

Embedded & building what outlasts me

I work alongside your team week over week — implementing, automating, and documenting as we go, so by the end your operation runs with or without me.

Contact

Let's talk?

If everything you've read so far resonates, write to me and let's start working together.